Frequently Asked Questions (FAQ)

❓ What services do you offer?

We specialise in bespoke memorials including headstones, cremation tablets, kerb sets, vases, inscriptions, and renovation work. We also handle permits and installation in cemeteries and churchyards.

❓ Do I need an appointment to visit your showroom?

No appointment is required, but if you’d prefer to speak to someone at length or discuss specific needs, we recommend calling ahead to ensure a memorial advisor is available.

❓ How do I place an order?

You can place an order by visiting our showroom, calling us, or completing a contact form on our website. We’ll then walk you through design options, materials, inscriptions, and the cemetery permit process.

❓ What is the typical turnaround time?

The time frame can vary based on the memorial design, material availability, and cemetery regulations. As a general guide, allow 12–16 weeks from order approval to installation. We’ll keep you updated throughout the process.

❓ What materials do you offer?

We use a range of high-quality natural stones including:

• Granite (various colours)

• Marble

• Limestone

• Sandstone

• Slate

All materials are durable and sourced from trusted suppliers.

❓ Can I see a proof before the memorial is made?

Yes. We provide a layout proof showing the inscription and design for your approval before any work begins. We do not proceed until you are completely satisfied.

❓ Do I need permission from the cemetery or church?

Yes. Most cemeteries and churchyards require permission before a memorial is installed. We handle the application process for you and will inform you of any fees or restrictions that apply.

❓ What is your payment policy?

A deposit (usually 50%) is required to confirm your order. The balance is due before installation. We accept debit/credit cards, bank transfers, and cash.

❓ Do you offer a guarantee?

Yes. Our memorials come with a [insert years, e.g. 10-year] guarantee against material and workmanship defects. This excludes natural wear, vandalism, or ground movement.

❓ Can you add inscriptions to existing headstones?

Absolutely. We offer additional inscriptions and can match the original style and lettering. We’ll also clean and restore the stone as part of the service if requested.

❓ Can you clean or restore older memorials?

Yes, we offer professional renovation services, including cleaning, re-lettering, repainting, and re-gilding to bring older memorials back to life.

❓ What if I change my mind?

As memorials are custom-made, cancellations after approval may be subject to charges for work already completed. We recommend raising any concerns as early as possible. See our [Terms of Business] for more details.

❓ What areas do you cover?

We primarily serve Stockton, Darlington, and surrounding regions, but we’re happy to travel further for special requests. Please contact us to discuss your location.

❓ How can I contact you?

You can reach us via:

📞 Phone: 01642 678590
📧 Email: info@stocktonmemorials.co.uk
🏢 Visit us at: 69 Norton Road, Stockton On Tees, Ts18 2DA

🌐 Website: www.stocktonmemorials.co.uk